Shipping policy
📦 Shipping Policy
At Carolina Dancewear, we know how important it is for your order to arrive on time. Whether you’re preparing for class, rehearsal, competition, convention, or performance, our goal is to process and ship your order as quickly and accurately as possible.
⏱️ Order Processing
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
During holidays, promotions, or peak dance seasons, processing times may be slightly longer.
Once your order ships, you’ll receive a tracking email so you can follow your package every step of the way!
💃 Need your order sooner? If you need your order processed faster than our standard processing time, please contact us before placing your order by phone or email. We’ll be happy to let you know what options may be available and do our best to accommodate your request whenever possible.
🚚 Shipping Methods
We ship through trusted carriers, including USPS and UPS.
Shipping rates and estimated delivery dates are calculated during checkout. Please note that delivery estimates are provided by the carrier and are not guaranteed.
Domestic Flat Rate Shipping Options
🩷 FREE Economy Shipping on U.S. orders of $100 or more (after discounts and before taxes).
📦 USPS Flat Rate — $9.95
- Estimated delivery: 2–5 business days
🚚 UPS Ground Saver — $11.95
- Estimated delivery: 2–5 business days
- Saturday delivery to most residential addresses (not guaranteed)
🚛 UPS Ground — $15.95
- Estimated delivery: 1–5 business days
- Saturday delivery to most residential addresses (not guaranteed)
⚡ UPS Next Day Air Saver — $49.95
- Estimated delivery: Next business day
- No weekend delivery
💃 Need your order by a specific date? We recommend selecting an expedited shipping method and contacting us before placing your order if you need your order processed faster than our standard processing time.
🌎 International Shipping
We proudly ship internationally!
Please note:
• International orders may be subject to customs duties, taxes, brokerage fees, or other import charges assessed by your country’s customs agency.
• These charges are not included in your order total or shipping cost and are the customer’s responsibility.
• Additional fees are most commonly assessed on shipments sent via DHL Worldwide and UPS International, although they may apply regardless of the shipping service selected.
• Carolina Dancewear has no control over these charges and cannot estimate or reimburse customs duties or taxes imposed by your country.
✨ Checkout+ Protection
For added peace of mind, we offer Checkout+, an optional protection program designed to provide extra benefits for your order.
Checkout+ is conveniently pre-selected during checkout, but you may remove it at any time before completing your purchase.
🩷 We highly recommend leaving Checkout+ on your order—especially when purchasing items for upcoming classes, rehearsals, competitions, conventions, or performances.
🌟 Checkout+ Includes
🔄 FREE Eligible Returns & Exchanges
Shop with confidence knowing eligible items can be returned or exchanged with free return shipping.
📦 Shipping Protection
If your package is lost, stolen, damaged, or misdelivered during transit, Checkout+ helps resolve the issue quickly without the hassle of dealing directly with the shipping carrier.
✔️ Fast replacement or reimbursement for eligible claims
✔️ No carrier claims to file yourself
✔️ Added peace of mind for every order
⚡ Priority Exchange Processing
Need a different size before an important event?
Checkout+ customers receive priority processing on eligible exchange requests to help replacement items get out the door faster.
To file a claim, visit our Checkout+ Returns Portal.
🚫 If You Choose to Remove Checkout+
Checkout+ is completely optional.
Customers who choose to remove Checkout+ during checkout are still welcome to shop with us. However, the additional protections and benefits listed above will not apply to those orders.
For orders placed without Checkout+:
• Return shipping costs are the customer’s responsibility unless otherwise stated in our Return Policy.
• If an exchange is requested, the customer is responsible for both the cost of returning the item to Carolina Dancewear and the cost to ship the exchanged item back to them. An invoice for the outbound exchange shipping cost will be sent and must be paid before the exchanged item is shipped.
• Exchanges are processed in the order they are received.
• Once your package has been accepted by USPS or UPS, delivery becomes the responsibility of the shipping carrier.
• By choosing to remove Checkout+, you acknowledge that Carolina Dancewear is not responsible for packages that are lost, stolen, damaged, or misdelivered after they have been accepted by the shipping carrier. Orders without Checkout+ are not eligible for replacement or reimbursement by Carolina Dancewear for these types of shipping-related issues.
• Although we are happy to provide tracking information and assist you in communicating with the shipping carrier whenever possible, the responsibility for claims related to lost, stolen, damaged, or misdelivered packages rests with the customer once Checkout+ has been declined.
📬 Package Marked “Delivered” But Not Received?
Don’t panic! 🩷
Sometimes carriers mark packages as Delivered 1–2 business days before they actually arrive.
Before contacting us, please:
🏡 Check around your home, porch, mailbox, garage, or any secure delivery location.
👨👩👧 Ask family members or neighbors if they accepted your package.
📮 Contact your local USPS or UPS office for additional delivery information.
If your package still cannot be located, please contact us and we’ll gladly help determine the next steps based on whether Checkout+ protection was selected during checkout.
📍 Shipping Address Accuracy
Please double-check your shipping address before placing your order.
Customers are responsible for providing a complete and accurate shipping address.
Packages returned due to an incorrect or incomplete shipping address will require additional shipping charges before they can be reshipped.
💌 Questions?
Our team is always happy to help!
If you have any questions about your order or shipment, please don’t hesitate to reach out to our Customer Service team.
We’re here to help every step of the way. 🩷
CDW REGULAR OPERATING HOURS:
Monday - Friday 10am - 6pm
Saturday 10am - 5pm
CONTACT:
(336) 856-9983
info@carolinadancewear.com