Refund policy

🔄 Returns, Exchanges & Store Credit

At Carolina Dancewear, we want you to shop with confidence! If something isn’t quite right, we’re here to help.

🩷 Please Note: Carolina Dancewear does not offer refunds to the original form of payment.

All eligible returns are issued as STORE CREDIT only or may be exchanged for another item. This policy applies to both online and in-store purchases.

🎁 Store Credit is issued in the form of a digital gift card and never expires.

🩷 Checkout+ Customers

Customers who purchase Checkout+ enjoy additional return benefits, including:

✔️ FREE return shipping on eligible returns and exchanges

✔️ Priority exchange processing

Simply visit our Checkout+ Returns Portal to begin your return or exchange.

📦 Orders Without Checkout+

Customers who choose to remove Checkout+ during checkout are still welcome to return eligible merchandise.

For orders placed without Checkout+:

• Customers are responsible for the cost of returning merchandise to Carolina Dancewear.

• If an exchange is requested, the customer is also responsible for the cost to ship the exchanged item back to them. An invoice for the outbound exchange shipping cost will be sent and must be paid before the exchanged item is shipped.

• Exchanges are processed in the order they are received.

✅ Return Eligibility

To qualify for a return or exchange:

✔️ Items must be returned within 14 days of receiving your order.

✔️ Items must be new, unworn, unwashed, unaltered, clean, and free of odors.

✔️ Original tags must still be attached.

✔️ Items must be returned in their original packaging.

✔️ Shoes must be returned in their original shoe box. Shoe boxes should not be used as the shipping box.

🚫 Non-Returnable Items

The following items are Final Sale and are not eligible for return or exchange:

• Clearance & Final Sale merchandise

• Undergarments

• Tights

• Gift Cards

📦 Original Packaging

Please return all merchandise in its original packaging whenever possible.

If the original packaging is missing or damaged, Carolina Dancewear reserves the right to deduct the replacement cost of the packaging from the amount of Store Credit issued or the exchange value.

⚠️ Damaged, Defective or Incorrect Items

Please inspect your order immediately upon arrival.

If you receive a damaged, defective, or incorrect item, please contact us right away so we can make it right.

Claims for defective merchandise must be reported within 60 days of purchase. Unfortunately, we are unable to replace or exchange defective merchandise after 60 days.

🎁 Store Credit

Once your return has been received and approved, your return will be issued as STORE CREDIT ONLY. Refunds to the original method of payment are not offered.

Store Credit is issued as a digital gift card sent to the email address used when placing your order.

💻 Online Orders: Enter your gift card code during checkout.

🏬 In-Store Purchases: Present your digital gift card QR code at checkout.

🩷 Store Credit never expires.

💻 Start a Return

Ready to start your return or exchange?

👉 Visit our Checkout+ Returns Portal.

❌ Order Cancellations

Orders canceled after they have been placed are subject to a 3% cancellation/restocking fee to cover non-refundable payment processing costs.

Please note that once an order has begun processing or has shipped, it cannot be canceled.

💌 Questions?

If you have any questions regarding our Returns & Exchanges Policy, our Customer Service team is always happy to help.

We’re here to help every step of the way. 🩷