FAQs

What is your return policy?

We will accept a return/exchange within 14 days of receiving your order.  Items must be in new condition with tags attached and free of smoke, makeup, deodorant, or any stains. Returns/exchanges are not accepted on FINAL SALE/CLEARANCE items.  Returns will be issued in the form of a store credit only. Undergarments and tights are final sale.  

Buyers will be responsible for shipping fees of all returns, unless it was our error. If you request to cancel your order, you are subject to a 3% restocking fee to cover the cost of our processing fees we incur. Buyers will need to ship back to our store using their own preferred method of shipping.  Once we receive your return in the mail, please allow 3-5 business days for the return to be processed.  Please ship all returns with your original packing slip to our store address:

Carolina Dancewear

Returns

1627 New Garden Rd.

Greensboro, NC 27410

 

How do you issue store credit?

We will issue all store credit in the form of a digital gift card.  Digital gift cards will be sent to the email address you have on file with us.  Gift cards never expire.

 

How long will it take to get my package?

We typically ship out the next business day, but please allow 1-3 business days to process your order. If you need your order sooner, please call our store to discuss shipping timeframe. 

 

What do I do if the tracking for my order shows delivered, but it has not arrived?

Please wait 1-2 business days as we have found that packages will show up later after being scanned in as delivered. If it has been 3 business days past delivery and you still haven't received your package, please contact us.

 

What do I do if my backordered pointe shoes still haven't come in?

We will make every effort to keep you informed of the status of your backorder. Please note all pointe shoe companies are experiencing extreme delays in production.  

 

What do I do if an item I have purchased becomes damaged?

We take great pride in the quality of the products we sell. We are happy to accept a damaged item within 60 days of purchase as an exchange or store credit. We will make every effort to exchange the item. 

 

I purchased the wrong tights. I opened the package but haven't put them on what do I do?

Unfortunately tights can only be exchanged if the package has not been opened. Once a package has been opened, it cannot be returned or exchanged. 

 

I purchased something off the clearance rack and it doesn't fit. Can I exchange it?

Anything in our clearance section is final sale and not eligible for a return or exchange. 

 

Can I walk in and be fit for pointe shoes?

We do require you make an appointment for pointe shoes, but if you happen to walk in, we will do our best to accommodate you. Walk in availability is dependent upon current appointments that day and pointe shoe fitter availability.

 

Do you offer any Discounts?

We offer promotional sales monthly.  Please sign up for our newsletter online.

 

I want to come in and be fit for shoes but I'm not sure if I will be ready to purchase them in-store.  Can I still be fit?

We are a small privately owned business, so please understand that if you choose to just be sized and wish to purchase elsewhere, we do charge a $10 fitting fee/style of shoe and $25 for pointe shoe fittings.  This fitting fee can be used to purchase shoes at a later date.

 

If I need to order something you do not stock in-store can I return it?

Any special order that we do not stock in-store will be considered final sale and will not be eligible for return or exchange. 

 

I purchased by mistake, or otherwise need to cancel my order - why is there a 3% fee? 

Cancellations are subject to a 3% re-stocking/processing fee. As a small business, we appreciate your understanding that these transaction fees do not get returned to us.