FAQs

What is your return policy?

We will accept a return/exchange within 14 days of receiving your order.  Items must be in new condition with tags attached and free of smoke, makeup, deodorant, or any stains. Returns/exchanges are not accepted on FINAL SALE/CLEARANCE items.  Returns will be issued in the form of a store credit only. Undergarments and tights are final sale.  

Buyers will be responsible for shipping fees of all returns, unless it was our error. If you request to cancel you are subject to a 5% restocking fee. Buyers will need to ship back to our store using their own preferred method of shipping.  Once we receive your return in the mail, please allow 3-5 business days for the return to be processed.  Please ship all returns with your original packing slip to our store address:

Carolina Dancewear

Returns

1627 New Garden Rd.

Greensboro, NC 27410

 

When does my store credit expire?

Store credits will never expire.

 

How do I see my store credit at checkout?

Make sure you are logged into your account; our store credits are associated with email when given. During checkout when you get to the final payment screen it will give you the option to use store credit. 

 

How long will it take to get my package?

We typically ship out the next business' day, but please allow one to three business days to process your order. If you need your order sooner, please call our store to discus shipping timeframe. 

 

What do I do if the tracking for my order shows delivered, but it has not arrived?

Please wait one to two business days as we have found that packages will show up later after being scanned in as delivered. If it has been three business days past delivery and you still haven't received your package please contact us.

 

What do I do if my backordered pointe shoes still haven't come in?

We will make every effort to keep you infirmed of the status of your backorder. Please note all pointe  shoe companies are experiencing extreme delays in production.  

 

 What do I do if an item I have purchased becomes damaged?

We take great pride in the quality of the products we sell. We are happy to accept a damaged item in 60 days of purchase as an exchange or store credit. We will make every effort to exchange the item. 

 

 I purchased the wrong tights. I opened the package but haven't put them on what do I do?

Unfortunately tights can only be exchanged if the package has not been opened. Once a pack has been opened it cannot be returned or exchanged. 

 

I purchase something off the clearance rack and it doesn't fit. Can I exchange it?

Anything in our clearance section is final sale and not eligible for a return or exchange. 

 

Can I walk in and be fit for pointe shoes?

We do require you make an appointment for pointe shoes, but if you happen to walk in we will do our best to accommodate you. Walk in availability is depended on current appointments that day and pointe shoe fitter availability.

 

Do you offer any Discounts?

We offer promotional sales monthly please sign up for our newsletter online.

 

I want to come in and be fit for shoes but I'm not sure if I will be ready to  purchase them in-store, can I still be fit?

We are a small privately owned business, so please understand that if you choose to just be sized and wish to purchase elsewhere, we do charge a $10 fitting fee/style of shoe and $25 for pointe shoe fittings.  This fitting fee can be used to purchase shoes at a later date.

 

If I need to order something you do not stock in-store can I return it?

Any special order that we do not stock in-store will be considered final sale and will not be eligible for return or exchange.