Customers get to choose their own shipping method at check-out. We offer different shipping options. Please know that the shipping time frame you see on the website is your TRANSIT TIME ONLY once your package ships. We process orders in the order of received. Processing your order can take anywhere from 1-3 business days to prepare for shipping. This is listed here on our Shipping and Returns page, as well as each listing. The BEST thing to do is contact us immediately during our normal business hours if you are needing your package outside of normal processing time. We cannot guarantee it can go out the same day, but we will make every effort to try.
POINTE SHOE PURCHASES - PLEASE READ
Any pointe shoe listings starting with ** PRE-ORDER ** are NOT in-stock. These shoes will be ordered for you and will be shipped according to the estimated lead time in the listing description.
Cancellation of a **PRE-ORDER ** after an order is placed will be subject to a 10% restocking fee. This fee will be deducted from your refund.
Free Shipping with a $75+ purchase within the US only!
Customers get to choose their own shipping method at check-out. We offer different shipping options both domestic and international.
When an order is placed, the order must be processed, pulled from our warehouse, and packaged for shipping. This generally takes approximately 1-3 business days (excluding weekends and holidays). Please take this time frame into consideration when placing your order for items you might need in a hurry.
Once an order is placed, we cannot change the size, alter the order, or add to the order.
IF WE DO NOT HAVE AN ITEM ON OUR WEBSITE IN-STOCK, PLEASE CONTACT US! WE CAN TRY TO GET IT FOR YOU!
We will accept a return/exchange within 14 days of receiving your order. Items must be in new condition with tags attached and free of smoke, makeup, deodorant, or any stains. Returns/exchanges are not accepted on FINAL SALE/CLEARANCE items. Returns will be issued in the form of a store credit only. Undergarments and tights are final sale.
Buyers will be responsible for shipping fees of all returns, unless it was our error. Buyers will need to ship back to our store using their own preferred method of shipping.
Once we receive your return in the mail, please allow 3-5 business days for the return to be processed.
Please ship all returns with your original packing slip to our store address:
1627 New Garden Rd.
Greensboro, NC 27410